EVERYDAY FREE SHIPPING OVER $100

FAQ

CONTACT & FAQ

SHOPPING
ORDER CONFIRMATION
ORDER TRACKING
MODIFY / CANCEL ORDER
METHOD OF PAYMENT
SALES TAX

YOUR ACCOUNT
CREATE AN ACCOUNT
ACCOUNT BENEFITS
FORGOT PASSWORD
VIEW / UPDATE ACCOUNT INFORMATION

 

 

SHIPPING 
SHIPPING WITHIN UNITED STATES
SHIPPING TIME
INTERNATIONAL SHIPPING

 

 

RETURNS AND EXCHANGES
RETURN POLICY
REFUNDS

GIFTS
GIFT WRAP 
GIFT RETURNS
CORPORATE GIFTS

CONTACT US
CUSTOMER SERVICE 
HOURS
EMAIL US

SHOPPING

ORDER CONFIRMATION
After successful completion of your purchase, you will receive an ‘order confirmation’ email indicating receipt of your order and a unique order number. Additionally, once your order has shipped, you will receive a ‘shipping confirmation’ email containing the tracking number and other shipment details.

ORDER STATUS
The status of your order can be checked at anytime by visiting the ‘order status’ page, and then entering your order number and email. You can also track your order by clicking the ‘my account’ link located on the top of every page.

MODIFY/CANCEL ORDER
If you wish to modify or cancel your order, please contact customer service within 24 hours of placing your order. Orders that are customized or have already shipped cannot be modified or cancelled.

METHOD OF PAYMENT
Azuri accepts Visa, Master Card, Discover and American Express. For your convenience, we also accept PayPal and Amazon Pay.

SALES TAX
We are required to collect sales tax for deliveries to the following states:
New York – 8.875%. As per New York State law, there is no sales tax on clothing and shoes priced under $110. 

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YOUR ACCOUNT

CREATE AN ACCOUNT
You can register with us by clicking on the ‘my account’ link at the top right of any page. This will open the ‘my account’ page and provide you with the option to create a personal account. Clicking the ‘create an account’ button will prompt you to enter the required information to register. An account can additionally be created at the time of checkout.

ACCOUNT BENEFITS
Registration allows you to set up an account for faster checkout when making your next purchase with us, as well as convenient access to your complete order history. You will also be eligible to receive updates on new products, sales and promotions. All of your information will be safely stored for quick and easy access when visiting and shopping on our site.

FORGOT PASSWORD
If you forgot your password, simply go to the ‘my account’ page and click on the ‘Forgot Your Password’ link. By entering and submitting the email address provided at the time of registration, a message will be sent to you containing your password.

VIEW/UPDATE ACCOUNT INFORMATION
You can view and update your personal information with us by clicking on the ‘my account’ link at the top right of any page. Upon entering your email address and password, you will then be given the option to update your account and login information as well as view your order history.

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SHIPPING

SHIPPING WITHIN UNITED STATES
STANDARD DELIVERY - 3-7 business days - $5 (FREE SHIPPING OVER $100)

EXPEDITED DELIVERY - 3-5 Business Days - $15

INTERNATIONAL SHIPPING

INTERNATIONAL DELIVERY $25
International Delivery 7-10 business days.

AZURI uses US Postal International Service for all its international shipments & provides delivery to more than 100 destination countries.

International orders may be subject to custom duties and taxes. The customer is responsible for paying any additional charges, duties, and taxes. Prices are stated in US Dollars. If you choose to refuse delivery for a package from AZURI, you will nonetheless be responsible for the original shipping charges, any custom duties and taxes incurred on the original shipment, as well as the cost of returning the package to AZURI. 

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RETURNS AND EXCHANGES

RETURN POLICY
If you are not fully satisfied with your purchase, we will gladly accept returns and exchanges within 30 days of receipt of the item. Returns are accepted for items that have not been worn, altered, or washed and with all the original tags/protective packaging attached.

All items for return or exchange must have a Return Merchandise Authorization (RMA) number. The RMA number is obtained by emailing customer service at service@azurinyc.com. Once you receive your RMA number, please pack the item(s) securely and ship back via an insured shipment. You are responsible for the cost of return shipping, and the original shipping charges are non-refundable. Returns and exchanges must only be sent to the return address provided by us. 

We cannot accept returns for opened, personalized, final sale or customized items. 

REFUNDS
Credit refunds are made after we receive and process your return. You should expect to receive your refund within 7 business days. Please note that your banking institution may require additional time to process and credit your account once they have received the information from us. We’ll notify you of your refund once we’ve received, inspected, and processed the returned item.

For international shipments, any custom duties or taxes are not refundable by us and need to be referred to the customs department of the destination country.

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GIFTS

GIFT WRAP
We plan to offer Gift Wrap and other gift services in the near future. 

GIFT RETURNS
If you wish to return an item received as a gift, you can exchange it for a store credit.

CORPORATE GIFTS
Thinking of doing something special for your employees, clients, or business associates? Inquire about our Corporate Gifts at service@azurinyc.com Our representatives will be happy to assist you with your gift needs.

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CONTACT US

CUSTOMER SERVICE
If you have any questions, please contact AZURI Customer Service.

HOURS
Monday-Friday 11:00AM-6:00PM EST

EMAIL US
service@azurinyc.com

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